Frequently Asked Questions
General:
What is the youngest age to enrol your class?
We take students from the age of 2.5 years old and above.
They must be able to withstand being without a guardian for a minimum of one hour.
What is the teacher to student ratio? How many students in the class?
Groups usually consists of 1 - 6 students. However this may vary based on class.
Camps & Regular classes
Is the teacher native Mandarin? What are the qualification of yours teachers?
All our teachers are native mandarin speakers. Each qualified with Grade 2 PSC certificate.
Does the teacher speak English in class or only Mandarin?
Our classes will be speaking in Mandarin predominately, however our teachers can help with English at times.
Do you teach Simplified Chinese or Traditional Chinese?
We teach with both Simplified and Traditional. It will depend on the student's school curriculum.
Are the children grouped by age or level?
Both, we will accommodate to the student's need.
How do I know which class is suitable to my child?
We hold trial classes for first time attendees. This will give us a good indication as to which class is best suited for the child.
What is your weather policy?
Please refer here.
Enrolment:
How can I enrol?
Please fill in our online enrolment form.
We will contact you within 48 hours. If not, please call us on 2486 9012.
How do the payment works? (By Monthly or Termly?)
All courses are term based. A term will last approximately 10 - 12 weeks.
You will be required to pay for an entire term's fee before attending sessions.
Can I do a trial class? Is trial class fee of charge?
Children class: We offer trial classes for regular classes which you can attend to one of our classes at the cost of $200 (HKD)
If you then choose to sign up for a term, we will waiver $200 off your total fee.
Adult private class: We can offer one payable trial class before you purchase a full package.
Can I accompany my child in the trial class?
Unfortunately not.
In order to provide a safe and independent learning environment for others, parents and guardians are prohibited to enter the class.
We can provide photos, feedback from our teachers and meetings to discuss matters with you.
Can I cancel or reschedule (make-up) my lessons?
Children class: You cannot cancel lessons and there are no refund for the missed sessions.
However each student are entitled to have TWO make up class per term with an advance notice.
All make-up class must be finished within the term, you can not carry over to the next term.
Adults class: You cannot cancel or reschedule the adult group classes and no refund for the missed sessions.
Only private classes can be rescheduled with 48hr advance notice and all lessons must be finished within the package valid date.
Payment:
What is the refund policy?
Once payment has been processed. There will be no refunds.
Can I pay online?
Yes, please select one of the following:
How do I make payment?
Tuition and class materials fees are charged on a per term basis, whether group class or private class. Fees are payable before the first day of the term. Payments can be made via:
All courses are term based. A term will last approximately 10 - 12 weeks.
You will be required to pay for an entire term's fee before attending sessions.
Can I do a trial class? Is trial class fee of charge?
Children class: We offer trial classes for regular classes which you can attend to one of our classes at the cost of $200 (HKD)
If you then choose to sign up for a term, we will waiver $200 off your total fee.
Adult private class: We can offer one payable trial class before you purchase a full package.
Can I accompany my child in the trial class?
Unfortunately not.
In order to provide a safe and independent learning environment for others, parents and guardians are prohibited to enter the class.
We can provide photos, feedback from our teachers and meetings to discuss matters with you.
Can I cancel or reschedule (make-up) my lessons?
Children class: You cannot cancel lessons and there are no refund for the missed sessions.
However each student are entitled to have TWO make up class per term with an advance notice.
All make-up class must be finished within the term, you can not carry over to the next term.
Adults class: You cannot cancel or reschedule the adult group classes and no refund for the missed sessions.
Only private classes can be rescheduled with 48hr advance notice and all lessons must be finished within the package valid date.
Payment:
What is the refund policy?
Once payment has been processed. There will be no refunds.
Can I pay online?
Yes, please select one of the following:
- Online payments by PayPal or by credit cards. *5% surcharge will be applied
- Bank transfer to our account Yifan Mandarin Limited for Central classes HSBC A/C #808-088496-838
- Bank transfer to our account Yifan Mandarin Limited for Discovery Bay classes HSBC A/C #652-009747-838
How do I make payment?
Tuition and class materials fees are charged on a per term basis, whether group class or private class. Fees are payable before the first day of the term. Payments can be made via:
- Cheques, payable to "Yifan Mandarin Ltd"
- Online payments by PayPal or by credit cards. *5% surcharge will be applied (effective from 1st Dec 2018)
- Bank transfer to our account Yifan Mandarin Limited for Central classes HSBC A/C #808-088496-838
- Bank transfer to our account Yifan Mandarin Limited for Discovery Bay classes HSBC A/C #652-009747-838
- Cash/EPS in person at our centers